Dr. Dobb's | ALM 2.0: Tying your customer into the Development Lifecycle

ALM 2.0: Tying your customer into the Development Lifecycle

See how case and issue management can be fully integrated into the software development lifecycle, even when support and development teams are geographically distributed. Learn how your teams can easily collaborate cross-functionally and with external customers. Find out how to gain greater real-time visibility on development projects while improving customer satisfaction and competitiveness.

October 30, 2007
URL:http://www.drdobbs.com/architecture-and-design/alm-20-tying-your-customer-into-the-deve/202800388

ALM 2.0: Tying your customer into the Development Lifecycle

Date / Time
Thursday, November 15, 2007
10am PT / 1pm ET
[click here to register]

Duration
60 minutes

Presented By
Dr. Dobb's Journal Vendor Perspectives NetSeminar

Featured Speakers:

Rich Segina — Vice President, Sales & Services, CollabNet, Inc.

Glen Martin — Director of Product Management, Force.com Platform, Salesforce.com

Overview

Much like Web 2.0 has broken down traditional producer/consumer barriers to enable a cascade of user-driven content, ALM 2.0 promises to break down the developer/customer barrier and enable rapid delivery of customer-driven value. By allowing end users, business stakeholders, and developers to seamlessly collaborate around common artifacts within a single shared space, ALM 2.0 drives inefficiencies out of the development process and empowers the team to focus on the entire value stream, in the best traditions of agile and lean software development.

This joint web seminar by CollabNet and Salesforce.com will show how ALM 2.0 can enable distributed teams to better collaborate on requirements, service tickets, code change requests, and content to more quickly resolve pressing customer and competitive issues. During the seminar, we'l demonstrate how the integration between the CollabNet distributed software development platform and the Salesforce.com CRM solution can provide complete transparency on the progress of customer cases to all lifecycle stakeholders including customer support managers, sales and the entire software development team. Through our bi-directional integration between Salesforce.com CRM and CollabNet, cases, and submitted issues can be automatically synchronized between the two products. Therefore, the Salesforce.com user will instantly know the status of issues, and when the fixes will be deployed.

We hope you can join us for this educational ALM 2.0 web seminar.