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FBI's Sentinel Project: 5 Lessons Learned


Agency used agile development and private sector know-how to finish its long-delayed digital case management system.

After six years of development, the FBI says its next-gen digital case management system, Sentinel, is finally up and running. FBI agents can now use the system to manage records electronically, with document templates, drop-down menus, and many other PC-like features.

Sentinel had been a case study in federal IT projects gone awry — missed deadlines, budget overruns, feature shortcomings, and a benchmark test last October that pooped out.

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