Mobile engagement services and WebRTC technology company Acision has launched its WebRTC SDK, which is now available via its forge by Acision API service.
This new SDK promises to give developers the ability to incorporate browser-based WebRTC functionality (such as video and voice calling as well as content sharing, chat and IM sessions) into web and mobile applications.
Benefits range from enhanced customer engagement through the contact center as well as the ability to provide content and other customer information through information channels, all enabled through the single interface and self-service access.
Acision says that developers in business environments, particularly those serving the operations for contact centers, are always looking to enhance communication systems to advance customer engagement.
Developers can use this SDK to create new applications or add-ons to preexisting applications and services. Additionally, there is carrier-grade security here.
Matt Cockett, EVP, Enterprise at Acision, commented, "WebRTC technology will revolutionize the way businesses across all industries engage with their customers. With our solution, companies can integrate the latest click-to-call (voice), video-chat, and IP messaging solutions, which can be built into or on top of websites or mobile apps, via a single SDK all in one place. Combining multiple pieces of functionality into one SDK that can then be integrated into internal systems means businesses can launch differentiated services quickly while focusing their own development resources elsewhere."