Precise is aiming to alleviate developer-operations team tensions with its latest transaction performance management offering. Precise Managed Service Provider (MSP) is intended to remotely manage application performance and Quality of Service for end users, without the need for developers to step in and be distracted from their "day jobs."
By isolating transaction performance problems and even providing guide resolution, Precise says that it provides expert staff working over a secure VPN connection to save IT time and labor costs. The customer's data and Precise's Transaction Performance Management (TPM) software remain on internal servers at the customer site — with customers also getting ongoing training, consulting and unlimited mentoring on TPM practices.
Attempting to underline the importance of transaction monitoring technology from an application perspective, Forrester analyst Jean-Pierre Garbani has suggested that the IT and business services markets have grown exponentially in size, diversity, and complexity over the past few years — and that this means the complexity of many transactional business services has reached a point where the diversity of issues coming from multiple dependencies is way beyond team skills and cooperation.
"The difficulty of resolving issues in transactions and applications directly affects the quality of service and the enterprise's overall productivity and revenue. It's also a source of unplanned work for many IT resources, which has consequences on IT operational costs. Consequently, IT management tools and especially application performance management (APM) and business transaction monitoring (BTM) have gained in importance over the past year," said Garbani.