Channels ▼
RSS

Security

Beyond Requirements, So Much More To Manage


Montreal-based startup OneDesk has developed a SaaS-based social enterprise application that it hopes will change the way organizations develop products.

More Insights

White Papers

More >>

Reports

More >>

Webcasts

More >>

OneDesk is positioned as "the only app" that connects social media monitoring, customer feedback, innovation and ideas management, help desk management, requirements management, and project management into one centralized zone.

"[Our tool] revolutionizes business processes and keeps customers, employees, and business partners continuously connected during the entire product and service development process," says the company.

Requirements Management and Way Beyond

So more specifically, OneDesk is described as a suite of tightly integrated applications that include feedback management (if there can actually be said to be such a thing), innovation and ideas management, help desk, requirements management, project portfolio management, product roadmapping, and issue tracking.

According to the firm's product pages, "OneDesk allows you to involve customers, employees, and partners in the development process. Connect with stakeholders via Facebook, Twitter, blogs, discussions, and email. Capture customers' ideas, issues, questions, and leads. Reply to them, and pipe feedback directly into the development process by generating requirements, tasks, and issues."

We can accept the firm's assertions that to achieve success, it is important for employees, partners, and customers to collaborate — however, if the conversation is unstructured, it can waste a lot of time and go off track. In an attempt to answer these challenges, OneDesk sets out to enable effective social collaboration by directing the conversation toward business goals.


Related Reading






Currently we allow the following HTML tags in comments:

Single tags

These tags can be used alone and don't need an ending tag.

<br> Defines a single line break

<hr> Defines a horizontal line

Matching tags

These require an ending tag - e.g. <i>italic text</i>

<a> Defines an anchor

<b> Defines bold text

<big> Defines big text

<blockquote> Defines a long quotation

<caption> Defines a table caption

<cite> Defines a citation

<code> Defines computer code text

<em> Defines emphasized text

<fieldset> Defines a border around elements in a form

<h1> This is heading 1

<h2> This is heading 2

<h3> This is heading 3

<h4> This is heading 4

<h5> This is heading 5

<h6> This is heading 6

<i> Defines italic text

<p> Defines a paragraph

<pre> Defines preformatted text

<q> Defines a short quotation

<samp> Defines sample computer code text

<small> Defines small text

<span> Defines a section in a document

<s> Defines strikethrough text

<strike> Defines strikethrough text

<strong> Defines strong text

<sub> Defines subscripted text

<sup> Defines superscripted text

<u> Defines underlined text

Dr. Dobb's encourages readers to engage in spirited, healthy debate, including taking us to task. However, Dr. Dobb's moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing or spam. Dr. Dobb's further reserves the right to disable the profile of any commenter participating in said activities.

 
Disqus Tips To upload an avatar photo, first complete your Disqus profile. | View the list of supported HTML tags you can use to style comments. | Please read our commenting policy.
 

Video