Dr. Dobb's is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Channels ▼

Embedded Systems

Embedded Remote App Support for Android and iOS

Bomgar has announced its new Embedded Remote App Support technology to enable remote screen sharing and support for Android and iOS apps. The technology is delivered in an SDK that can be included in any Apple iOS or Android app by the app developer.

More Insights

White Papers

More >>


More >>


More >>

Once Embedded Remote App Support is enabled, users can request remote support directly from an Android or iOS app, eliminating phone support and other perhaps "less efficient" methods of troubleshooting.

NOTE: Full remote viewing and control functionality are restricted on some mobile operating systems, including Apple iOS and various Android platforms.

Its makers say that Embedded Remote App Support helps alleviate this issue by giving developers the ability to allow support professionals to fully access, view, and perform actions remotely within their own apps.

The SDK can enable the following features for support representatives: remotely view the end-user's screen within your own app; perform custom special actions within your app; view system info specific to your app; transfer files to and from your app's local file store; and chat with the end-user, including canned messages.

"With more and more mobile devices in the workplace everyday, customers and employees are relying on and asking for help with their apps," said Troy Harrison, VP of product management, Bomgar. "Our new Embedded Remote App Support technology gives support organizations and vendors the tools they need to fully support their own apps no matter where the end-user is located. They can provide mobile device and app support from the same Bomgar solution they use to access and fix remote desktops, laptops, point-of-sale systems, switches, servers, and routers."

Embedded Remote App Support for Android and iOS

Related Reading

Currently we allow the following HTML tags in comments:

Single tags

These tags can be used alone and don't need an ending tag.

<br> Defines a single line break

<hr> Defines a horizontal line

Matching tags

These require an ending tag - e.g. <i>italic text</i>

<a> Defines an anchor

<b> Defines bold text

<big> Defines big text

<blockquote> Defines a long quotation

<caption> Defines a table caption

<cite> Defines a citation

<code> Defines computer code text

<em> Defines emphasized text

<fieldset> Defines a border around elements in a form

<h1> This is heading 1

<h2> This is heading 2

<h3> This is heading 3

<h4> This is heading 4

<h5> This is heading 5

<h6> This is heading 6

<i> Defines italic text

<p> Defines a paragraph

<pre> Defines preformatted text

<q> Defines a short quotation

<samp> Defines sample computer code text

<small> Defines small text

<span> Defines a section in a document

<s> Defines strikethrough text

<strike> Defines strikethrough text

<strong> Defines strong text

<sub> Defines subscripted text

<sup> Defines superscripted text

<u> Defines underlined text

Dr. Dobb's encourages readers to engage in spirited, healthy debate, including taking us to task. However, Dr. Dobb's moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing or spam. Dr. Dobb's further reserves the right to disable the profile of any commenter participating in said activities.

Disqus Tips To upload an avatar photo, first complete your Disqus profile. | View the list of supported HTML tags you can use to style comments. | Please read our commenting policy.