- Driving Competitive Advantage by Predicting the Future
- DDoS and Downtime - Considerations for Risk Management
- State of Cloud 2011: Time for Process Maturation
- SaaS 2011: Adoption Soars, Yet Deployment Concerns Linger
- Agile Service Desk: Keeping Pace or Getting out Paced by New Technology?
- How to Improve Customer Analytics: Best Practices